Shipping policy
# Shipping Policy
**Last updated:** [July 26 2026]
This Shipping Policy explains how Inner State orders are produced, shipped, tracked, and handled when a delivery problem occurs. It forms part of our [Terms of Service](/policies/terms-of-service).
## Made-to-order fulfillment
Most Inner State products are made to order. After payment is approved, an order may be sent to a third-party production and fulfillment provider, including Printify and a print provider in its network, to print, embroider, package, and ship the product on our behalf.
The print provider and shipping origin can vary by product, stock availability, delivery address, and provider capacity. An order may therefore ship from a location different from Inner State’s business address or from a previous order.
## Production time
Most orders are produced within **2–7 business days** after they are successfully submitted to production. Production time does not include carrier transit time. Business days do not include weekends or public holidays.
Production can take longer during holiday periods, high-volume seasons, stock shortages, quality-control reprints, or for large orders. Any ship-by or delivery date is an estimate unless we expressly identify it as guaranteed.
## Shipping methods and estimated delivery
Available shipping methods, charges, and current transit estimates are displayed at checkout for the products and destination in the order. The estimated delivery period consists of:
1. **Production time:** usually 2–7 business days; plus
2. **Carrier transit time:** the estimate shown for the selected shipping method at checkout.
Standard, priority, or other carrier transit estimates begin after production is complete and the carrier receives the package. Selecting a faster carrier service does not necessarily shorten production time. Express production-and-delivery options apply only when they are specifically displayed as available for the product and destination.
Delivery estimates are not guarantees. Weather, carrier disruptions, customs processing, holidays, incorrect addresses, and other events can affect delivery.
## Shipping charges and promotions
Shipping charges are calculated and shown before you submit the order. They can vary based on the products, quantity, delivery address, fulfillment location, and selected shipping method.
If a free-shipping promotion is available, its eligibility requirements will be displayed on the website or at checkout. Unless required by law or the order arrived damaged, defective, or incorrect, original and upgraded shipping charges are non-refundable as explained in our [Return and Refund Policy](/policies/refund-policy).
## Shipping destinations and restrictions
We ship only to destinations that are available at checkout. Available countries and regions can change because of carrier limitations, legal restrictions, or fulfillment-provider availability.
Customers must provide a complete recipient name and delivery address using Latin characters. International deliveries also require a valid recipient phone number and may require local tax or identification information for customs or carrier processing.
United States PO boxes may be supported for some standard shipments, but they can experience delays and are not eligible for every product or express service. International PO boxes are not recommended and may be unavailable. The customer is responsible for confirming that the package will fit and that the address is accepted by the selected service.
## Multiple packages and carriers
Items in the same order may be produced by different print providers and delivered in separate packages. Each package can have its own shipping charge, carrier, tracking number, fulfillment location, and delivery date.
Carriers are selected by the applicable fulfillment provider based on the product, destination, service level, and carrier availability. Inner State generally cannot guarantee or manually select a particular carrier.
## Tracking
When tracked shipping is available, a shipping-confirmation email will be sent after the package is handed to the carrier. Tracking may take several business days to show its first scan. Some economy or international services may provide limited tracking or no end-to-end tracking.
If an order ships in multiple packages, you may receive more than one tracking number. Check each tracking link before reporting a missing item.
## Address changes and incorrect addresses
Review your full name, street address, apartment or unit number, city, state or region, postal code, country, email, and telephone number before submitting an order. Inner State and its fulfillment providers are not responsible for address-validation errors caused by incomplete or inaccurate customer information.
Contact **gw607953@gmail.com** immediately if an address must be changed. We will try to update it, but changes are not guaranteed after production begins or a shipping label is created.
If a package is returned because the customer supplied an incomplete or incorrect address, did not collect it, rejected delivery, or could not be reached by the carrier, the customer may be responsible for the cost of producing and shipping a replacement. We will review any refund or reshipment option available for the specific order and apply all rights required by law.
## Delays before shipment
If we learn that we cannot ship an order within the timeframe promised at purchase, we will notify you and provide the option to agree to a revised shipment date or cancel the affected unshipped items for a full refund, as required by applicable law. If we cannot fulfill the order, we will cancel it and refund the amount paid for the unshipped items, including associated shipping charges where required.
## Delayed or missing packages
If tracking is past its estimated delivery date, first check the tracking details, confirm the delivery address, look around the delivery location, ask household members or neighbors, and contact the local carrier or post office. Then email **gw607953@gmail.com** with the order number and tracking information so that we can investigate.
Please report an undelivered package as soon as it is overdue. To preserve the available fulfillment-provider claim, an order that remains undelivered should be reported no later than **7 calendar days after it has been in transit for 30 calendar days for domestic United States or regional European Union delivery, or 45 calendar days for other international delivery**.
If the carrier confirms that a package was lost and the address was correct, we will provide the remedy available for the order, which may be a replacement or refund. If tracking states that a package was delivered but it cannot be found, contact us promptly. We will review the tracking and available carrier evidence; a replacement or refund is not automatic when the carrier has confirmed delivery, except where required by law.
## Damaged, defective, or incorrect deliveries
If an item arrives damaged, defective, misprinted, materially different from its description, or incorrect, contact us within **30 calendar days after delivery** and include clear photographs of the item and packaging. These claims are handled under our [Return and Refund Policy](/policies/refund-policy).
## International orders, customs, and import charges
International orders may be produced in or shipped through a different country. Customs processing can delay delivery. Depending on the destination, taxes, tariffs, duties, brokerage charges, or other import fees may apply.
Amounts collected by Inner State will be displayed at checkout. Unless checkout specifically states that all duties and taxes are included, the recipient is responsible for charges imposed by the destination country or carrier. Inner State does not control these charges and cannot predict their amount. Refusing or failing to pay a required import charge can cause the package to be delayed, abandoned, or returned and may affect the refund available, subject to applicable law.
## Order changes and cancellations
Production may begin shortly after an order is placed. Contact **gw607953@gmail.com** immediately to request a change or cancellation. We will try to help, but a request is not guaranteed after production begins. Approved cancellations and refunds are governed by our [Return and Refund Policy](/policies/refund-policy).
## Mandatory consumer rights
Nothing in this Shipping Policy limits a delivery, cancellation, refund, replacement, or other consumer right that cannot legally be waived. If the law where you live provides greater protection, that law controls.
## Contact us
For shipping questions, contact:
**Trading name:** Inner State
**Email:** gw607953@gmail.com
**Phone:** [786-554-3041]
**Business mailing address:** [20000 E Country Club Dr]