Política de reembolso

# Return and Refund Policy

**Last updated:** [July, 20, 2026]

We want you to be confident ordering from Inner State. This policy explains when an item can be returned, how to request a return, and how damaged, defective, or incorrect orders are handled.

## 7-day return window

You may request a return of an eligible item within **7 calendar days after the carrier marks that item as delivered**. If an order arrives in separate packages, the return window for each item starts on that item’s delivery date.

To request a return, email **gw607953@gmail.com** with:

- your name and order number;
- the item you want to return;
- the reason for the return; and
- photographs if the item is damaged, defective, misprinted, or incorrect.

Please do not mail an item back before receiving return approval and instructions from us. Items returned without authorization, or sent to the print provider or the sender address shown on the original package, may not be accepted. If a return is approved, it must be shipped within **7 calendar days after approval**.

## Return eligibility

To qualify for an ordinary return, the item must:

- have been purchased directly from the Inner State online store;
- be unworn, unused, unwashed, unaltered, and free from stains, odors, pet hair, or other damage;
- have its original tags and packaging, where supplied; and
- be accompanied by the order number or other proof of purchase.

Standard Inner State graphic apparel and accessories are eligible under this policy unless the product page clearly identifies the item as final sale before purchase.

The following are not eligible for an ordinary return:

- products personalized with customer-supplied names, photographs, text, or other custom content;
- digital products and gift cards;
- products marked **Final Sale** before purchase;
- items that have been worn, washed, used, altered, or damaged after delivery; and
- any item prohibited from return by law for health or safety reasons.

These exclusions do not apply when an item is damaged, defective, materially misdescribed, or incorrect, or when applicable law requires a remedy.

## Wrong size, wrong color selection, or change of mind

An eligible item may be returned under the 7-day window if you selected the wrong size or color or simply changed your mind. For these ordinary returns:

- the customer is responsible for return-shipping costs;
- the original shipping charge is not refundable; and
- no restocking fee is charged.

We do not currently offer direct exchanges. If you want another size, color, or product, return the eligible item and place a new order. Because products are made to order, the new item is charged as a separate order.

## Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, has a manufacturing or printing defect, is materially different from its product description, or is not the item you ordered, contact us within **30 calendar days after delivery**. Include your order number and clear photographs showing the entire item and the problem.

After reviewing the issue, we will provide an appropriate remedy, which may be a replacement or a refund for the affected item. With your agreement, we may offer a partial refund for a minor issue. You generally will not need to return a damaged or defective print-on-demand item unless we specifically instruct you to do so. If we require a return because of our error or a confirmed defect, Inner State will pay the reasonable return-shipping cost or provide a return label.

Small differences in screen color, garment texture, or print placement that are consistent with normal production tolerances are not defects unless the product is materially different from its description. This does not limit any warranty or consumer right that cannot legally be waived.

## Return shipping

Approved ordinary returns must be sent to:

**Inner State Returns**  
**[20000 E Country Club Dr APT 206 Aventura Fl]**  

Do not send returns to Printify, a print provider, or the address printed on the original parcel unless our return instructions expressly tell you to do so.

For an ordinary return, you must purchase a trackable shipping service and keep the receipt and tracking number. Inner State is not responsible for a return package until it is delivered to the approved return address. We do not accept cash-on-delivery returns.

## Inspection and refunds

We will inspect an authorized return after it arrives. We aim to notify you of approval or rejection within **5 business days** after receiving it.

If approved, the refund will be submitted to the original payment method within **5 business days**. Your bank or card issuer may need additional processing time, which is commonly 5–10 business days but varies by provider and location. If more than 15 business days have passed since we confirmed that a refund was issued, contact us at **gw607953@gmail.com**.

For ordinary returns, the refund covers the approved item price and applicable sales tax. Original shipping charges, expedited-shipping upgrades, customs charges, duties, and customer-paid return shipping are not refundable unless the return resulted from our error, the item was defective, or applicable law requires otherwise.

## Order cancellations

Made-to-order production may begin shortly after an order is placed. Contact **gw607953@gmail.com** immediately if you want to cancel or change an order. We will try to help, but cancellation or modification is not guaranteed after production begins. If we approve a cancellation before production, we will refund the canceled amount to the original payment method.

## Delayed, lost, or returned packages

Delivery problems are handled under our [Shipping Policy](/policies/shipping-policy). Contact us so that we can investigate the tracking, delivery address, and fulfillment record.

## Mandatory consumer rights

This 7-day policy is our standard store policy. If the law where you live gives you a longer cancellation, withdrawal, return, warranty, or refund right, that law controls.

For example, where European Union consumer withdrawal rules apply, eligible consumers may withdraw before delivery and generally receive at least 14 days after delivery of the final item in an order to exercise the statutory right of withdrawal, subject to legal exceptions. Customers covered by those rules may submit the request electronically using the email address below. Inner State will provide the additional instructions and remedies required by applicable law.

## Contact us

For return or refund questions, contact:

**Trading name:** Inner State  
**Email:** gw607953@gmail.com  
**Phone:** [786-554-3041]  
**Business mailing address:** [20000 E Country Club Dr APT 206, Aventura, Fl]